Terms & Conditions

Last updated: August 29, 2026

Welcome to NEXPIXEL HUB E-Commerce. These Terms & Conditions govern your access to and use of our website, ecommerce.nexpixelhub.com, and your purchase of products through our online store.

By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Us

NEXPIXEL HUB E-Commerce is an online fashion and lifestyle store offering clothing, fashion products, accessories, and related products.

Website: ecommerce.nexpixelhub.com

Business Address:
Mohanpur, Sitamarhi
Bihar – 843302, India

Email: Nexpixelhub@gmail.com
Phone: +91-9711797505

In these Terms & Conditions, the words “we,” “us,” “our,” “NEXPIXEL HUB,” or “NEXPIXEL HUB E-Commerce” refer to the website and business operating this online store.

The words “you,” “your,” or “customer” refer to any person accessing the website or purchasing products from us.

2. Acceptance of Terms

By using our website, you confirm that:

  • You have read and understood these Terms & Conditions.

  • You agree to comply with these Terms & Conditions.

  • The information you provide to us is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not misuse, interfere with, or attempt to damage the website or its services.

We reserve the right to update or modify these Terms & Conditions at any time. Changes will become effective when posted on this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

3. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to place an order through our website.

If you are using the website on behalf of another person, you confirm that you have the authority to do so.

Parents or legal guardians are responsible for purchases made by minors where permitted by applicable law.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colors, specifications, and other information displayed on our website are accurate.

However:

  • Actual product colors may vary depending on your screen or device.

  • Minor variations in fabric, stitching, printing, texture, or appearance may occur.

  • Product photographs are provided for illustration and may not always represent the exact appearance of the delivered product.

  • Measurements and size information may have reasonable manufacturing variations.

  • Product availability may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

5. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout or payment is completed.

If a product becomes unavailable after you place an order, we may contact you regarding the issue and may offer:

  • A replacement product, where available;

  • An alternative product;

  • A refund of the amount paid for the unavailable product; or

  • Cancellation of the affected order.

6. Prices

Product prices displayed on the website are subject to change without prior notice.

Where applicable, taxes, shipping charges, handling charges, or other applicable charges may be displayed separately during checkout.

The final amount payable by you will be shown before you complete your order.

We make reasonable efforts to ensure that prices are displayed correctly. However, in the event of an obvious pricing or technical error, we reserve the right to cancel or correct the affected order.

If payment has already been made for an order cancelled due to such an error, the amount paid for the cancelled order will be refunded through the applicable payment method, subject to applicable payment-provider procedures.

7. Offers, Discounts and Promotional Codes

From time to time, we may provide promotional offers, discounts, coupons, or promotional codes.

Each offer may have its own:

  • Validity period;

  • Minimum order value;

  • Product/category restrictions;

  • Usage limits;

  • Customer eligibility requirements; and

  • Other applicable conditions.

Unless expressly stated otherwise:

  • Promotional offers cannot be exchanged for cash.

  • Only valid promotional codes may be applied.

  • Multiple promotional codes may not be combined.

  • Promotional codes may not be transferred or sold.

  • We reserve the right to withdraw or modify an offer where permitted by law.

First-Order Offer

Our website may display promotional offers such as a 30% extra discount on the first order. The applicable terms, eligibility requirements, minimum order value, product exclusions, and validity period shown with the offer will apply.

8. Placing an Order

To place an order, you may be required to provide information such as:

  • Full name;

  • Email address;

  • Phone number;

  • Billing address;

  • Shipping address;

  • Product selection;

  • Size, color, quantity, or other product options; and

  • Payment information or other information required to complete the transaction.

You are responsible for ensuring that all information provided during checkout is accurate.

Incorrect or incomplete shipping information may result in delivery delays, failed delivery, additional delivery charges, or cancellation of the order.

9. Order Confirmation

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method, depending on the services available to us.

An order confirmation acknowledges that we have received your order request. It does not necessarily guarantee final acceptance or fulfillment of the order.

We reserve the right to cancel an order in circumstances including:

  • Product unavailability;

  • Incorrect product pricing;

  • Technical errors;

  • Suspected fraudulent or unauthorized transactions;

  • Incorrect customer information;

  • Delivery restrictions;

  • Payment failure;

  • Duplicate orders; or

  • Other legitimate operational or legal reasons.

If we cancel an order after receiving payment, we will initiate an applicable refund for the cancelled portion, subject to the payment provider and applicable refund procedures.

10. Payment

Payments may be processed through third-party payment providers.

Our website may use payment services such as Razorpay, Stripe, PayPal, Cashfree, or other payment partners, depending on the payment options enabled on the website.

Payment information may be collected and processed directly by the relevant payment provider.

We generally do not store complete credit/debit card numbers or payment authentication information on our own servers.

You agree to provide valid and authorized payment information when placing an order.

We are not responsible for delays, failures, or interruptions caused by a third-party payment provider, although we will reasonably assist you in resolving transaction-related issues.

11. Cash on Delivery

If Cash on Delivery (COD) is offered for your location and order, additional conditions may apply.

We may limit or disable COD for certain:

  • Products;

  • Locations;

  • Order values;

  • Customers; or

  • Orders based on operational or fraud-prevention requirements.

Customers are expected to accept and pay for COD orders when delivered.

Repeated refusal, non-acceptance, or misuse of COD services may result in restrictions on future COD orders, subject to applicable law.

12. Shipping and Delivery

We may use third-party shipping and logistics providers to deliver orders.

Shipping providers may include third-party logistics services such as Shiprocket or other delivery partners selected by us.

Delivery times displayed on our website are estimates and may vary depending on:

  • Delivery location;

  • Product availability;

  • Order processing time;

  • Courier operations;

  • Weather;

  • Public holidays;

  • Natural events;

  • Transportation disruptions;

  • Government restrictions; or

  • Other circumstances beyond our reasonable control.

We are not responsible for delays caused by events beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact information.

13. Delivery Attempts

The delivery partner may make one or more delivery attempts according to its applicable procedures.

If delivery fails because:

  • The customer is unavailable;

  • The address is incorrect or incomplete;

  • The customer refuses delivery;

  • The customer does not respond to delivery communications; or

  • The customer otherwise prevents successful delivery,

the order may be returned to us.

Any applicable refund, return shipping cost, or re-delivery arrangement will be handled according to our Refund and Returns Policy and applicable law.

14. Inspection at Delivery

Where reasonably possible, customers should inspect the package at the time of delivery.

If the package appears significantly damaged, tampered with, or otherwise compromised, you should report the issue to the delivery partner and contact us as soon as reasonably possible.

For damaged, defective, incorrect, or missing products, customers may be required to provide photographs, videos, packaging information, order details, or other evidence to help us investigate the claim.

15. Returns, Refunds and Exchanges

Returns, refunds, replacements, and exchanges are governed by our separate Refund and Returns Policy.

Eligibility may depend on factors including:

  • Product category;

  • Product condition;

  • Return request period;

  • Whether the product has been used, washed, altered, or damaged;

  • Original packaging and tags;

  • Availability of replacement stock; and

  • Applicable legal requirements.

Before returning a product, customers should review our Refund and Returns Policy and follow the specified procedure.

Nothing in these Terms & Conditions limits any mandatory rights available to consumers under applicable law.

16. Refunds

Where a refund is approved, the refund may be processed through the original payment method or another appropriate method, depending on the transaction and payment provider.

Refund processing time may depend on:

  • Our internal processing;

  • Payment gateway procedures;

  • Banking institutions;

  • Card issuers; and

  • Other financial service providers.

We are not responsible for delays caused solely by banks, payment gateways, card networks, or other third parties.

17. Customer Accounts

You may create an account to access features such as:

  • Order history;

  • Account information;

  • Saved addresses;

  • Wishlist or other available features; and

  • Faster checkout.

You are responsible for maintaining the confidentiality of your account credentials.

You agree not to:

  • Share your password unnecessarily;

  • Use another person’s account without authorization;

  • Provide false account information;

  • Attempt to gain unauthorized access to another account; or

  • Use your account for fraudulent or unlawful activities.

You should notify us promptly if you believe your account has been accessed without authorization.

18. Website Use

You agree to use the website only for lawful purposes.

You must not:

  • Attempt to gain unauthorized access to the website or its systems;

  • Introduce malicious code, viruses, or harmful software;

  • Interfere with website security;

  • Scrape, copy, or systematically reproduce website content without permission;

  • Use automated systems to place fraudulent orders;

  • Create fake accounts;

  • Submit false reviews or information;

  • Attempt to disrupt website operations;

  • Use the website for unlawful activities; or

  • Engage in activity that may damage our business, website, customers, or service providers.

We may restrict or terminate access to the website where reasonably necessary to protect our website, business, customers, or legal rights.

19. Intellectual Property

Unless otherwise stated, the content available on our website may include:

  • Logos;

  • Brand names;

  • Product photographs;

  • Product descriptions;

  • Graphics;

  • Website design;

  • Text;

  • Images;

  • Videos;

  • Icons;

  • Layouts; and

  • Other website materials.

Such content may be owned by or licensed to NEXPIXEL HUB E-Commerce or its relevant content providers.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

20. Customer Reviews and User Content

Customers may be permitted to submit product reviews, comments, photographs, or other content.

By submitting content to our website, you confirm that:

  • The content is truthful to the best of your knowledge;

  • You have the right to submit the content;

  • The content does not violate another person’s rights;

  • The content is not unlawful, threatening, abusive, defamatory, obscene, fraudulent, or misleading; and

  • The content does not contain confidential or sensitive personal information that should not be publicly disclosed.

We may moderate, remove, reject, or restrict content that violates these requirements or applicable law.

We do not guarantee that customer reviews represent the opinions of NEXPIXEL HUB E-Commerce.

21. Third-Party Services

Our website may use third-party services for functions such as:

  • Payment processing;

  • Shipping and logistics;

  • Website hosting;

  • Analytics;

  • Marketing;

  • Customer support;

  • Email communications;

  • Social media;

  • Security; and

  • Other website functions.

Third-party services operate according to their own terms and privacy policies.

We are not responsible for the independent practices, policies, availability, or content of third-party services, except to the extent required by applicable law.

22. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect, and share personal information in connection with the website and our services.

By using the website, you acknowledge that you have read our Privacy Policy.

23. Cookies

Our website may use cookies and similar technologies for purposes including:

  • Shopping cart functionality;

  • Login sessions;

  • Preferences;

  • Website security;

  • Analytics;

  • Website performance;

  • Personalized experiences; and

  • Marketing where applicable.

For more information, please refer to our Privacy Policy.

24. Communications

By placing an order, you agree that we may contact you regarding your transaction using the contact details you provide.

These communications may include:

  • Order confirmations;

  • Payment notifications;

  • Shipping updates;

  • Delivery information;

  • Return or refund communications;

  • Customer-service responses; and

  • Other communications directly related to your transaction.

Marketing communications will be handled in accordance with applicable law and your marketing preferences.

You may unsubscribe from promotional communications where an unsubscribe option is provided.

25. Fraud Prevention and Order Verification

To protect customers and our business, we may use reasonable measures to identify and prevent fraudulent, suspicious, or unauthorized transactions.

We may contact you to verify certain order information where reasonably necessary.

We may cancel or restrict an order where we reasonably suspect fraud, unauthorized payment, abuse of promotional offers, or other unlawful activity, subject to applicable law.

26. Limitation of Liability

To the maximum extent permitted by applicable law, NEXPIXEL HUB E-Commerce will not be liable for losses arising from circumstances beyond our reasonable control, including:

  • Internet or website interruptions;

  • Payment gateway failures;

  • Courier or logistics delays;

  • Natural disasters;

  • Government restrictions;

  • Strikes or transportation disruptions;

  • Technical failures;

  • Unauthorized third-party activities; or

  • Other force majeure events.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

27. Force Majeure

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;

  • Floods;

  • Fire;

  • Earthquakes;

  • Severe weather;

  • War;

  • Civil disturbances;

  • Government restrictions;

  • Epidemics or pandemics;

  • Transportation disruptions;

  • Strikes;

  • Internet or infrastructure failures;

  • Power outages; or

  • Other events beyond our reasonable control.

We will make reasonable efforts to resume affected services when circumstances permit.

28. Errors and Website Availability

We attempt to keep the website accurate and operational, but we do not guarantee that:

  • The website will always be available;

  • The website will be error-free;

  • All information will always be current;

  • All product information will be free from typographical errors; or

  • The website will always be free from technical problems.

We may modify, suspend, discontinue, or update any part of the website without prior notice where reasonably necessary.

29. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

We do not control third-party websites and are not responsible for their:

  • Content;

  • Privacy practices;

  • Security;

  • Availability;

  • Products;

  • Services; or

  • Terms.

You should review the applicable terms and privacy policies of third-party websites before using them.

30. Termination or Restriction of Access

We may restrict, suspend, or terminate your access to our website or services where reasonably necessary if you:

  • Violate these Terms & Conditions;

  • Engage in fraudulent activity;

  • Misuse promotional offers;

  • Attempt unauthorized access;

  • Abuse our services;

  • Engage in unlawful activity; or

  • Otherwise create a security, legal, or operational risk.

Any rights or obligations that by their nature should survive termination will continue to apply.

31. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Nothing in these Terms & Conditions is intended to remove or restrict any mandatory consumer rights available under applicable Indian law.

32. Dispute Resolution

If you have a concern regarding an order, product, payment, delivery, return, refund, or any other service, we encourage you to contact us first so that we can attempt to resolve the issue.

You may contact:

Email: Nexpixelhub@gmail.com
Phone: +91-9711797505

We will make reasonable efforts to resolve customer concerns promptly and fairly.

Where a dispute cannot be resolved through customer support, the matter may be subject to the jurisdiction of the competent courts or authorities applicable under Indian law.

33. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to remain in effect.

34. Waiver

Failure by us to enforce any provision of these Terms & Conditions does not constitute a waiver of our right to enforce that provision or any other provision in the future.

35. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund and Returns Policy, and other policies or notices displayed on our website, constitute the terms governing your use of our website and purchase of products from us, subject to applicable law.

36. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in:

  • Our business;

  • Products and services;

  • Website functionality;

  • Payment or delivery services;

  • Legal requirements; or

  • Operational practices.

When we make changes, we will update the “Last updated” date at the top of this page.

You should review this page periodically for the latest version.

37. Contact Us

If you have questions about these Terms & Conditions, please contact us:

NEXPIXEL HUB E-Commerce

Address:
Mohanpur, Sitamarhi
Bihar – 843302, India

Email: Nexpixelhub@gmail.com
Phone: +91-9711797505

Website: ecommerce.nexpixelhub.com

Thank you for shopping with NEXPIXEL HUB E-Commerce.

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